Privacy Policy

Last Updated: August 1, 2025
Effective Date: August 1, 2025

Friendly Care LLC and its affiliates and subsidiaries ("Friendly Care," "we," "us," or "our") respect your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our services ("Services") and on our websites, applications, social media pages, and other platforms that link to this Privacy Policy, including when you apply for employment with us.

1. Personal Information We Collect

We collect the following categories of personal information.

Contact Information

Name, address, email address, phone number
Emergency contact information
Preferred communication methods

Commercial Information

Purchase history and transaction records
Service preferences and subscription information
Payment information and billing details
Records of products or services purchased, obtained, or considered

Usage and Technical Information

Internet Protocol (IP) address and geolocation data
Browser type, version, and language settings
Device identifiers and operating system information
Referring URLs and website navigation patterns
Time stamps, click-stream data, and session information
Search queries and interactions with our Services

Employment Information

Resume, cover letter, and application materials
Education and employment history
Professional references and contact information
Background check results and verification information
Demographic information (where legally permitted for compliance)
Interview notes and hiring assessments
Drug screening results (where legally required)
I-9 employment eligibility verification documents

Communication Information

Email correspondence and chat messages
Phone call recordings (where legally permitted and disclosed)
Support tickets and customer service interactions
Feedback, reviews, and survey responses
Audio, visual, and screen-sharing content during support sessions

Sensitive Personal Information

With your explicit consent, we may collect:

Health information related to our care services
Government-issued identification numbers
Precise geolocation data for service delivery and safety
Background check information for employment purposes

2. How We Collect Personal Information

Directly From You

We collect information when you:

Contact us or request information about our Services
Create an account or register for Services
Make purchases or payments
Apply for employment
Subscribe to newsletters or marketing communications
Participate in surveys, contests, or promotions
Use our customer support services

From Third Parties

We may receive information from:

Business partners and service providers
Public databases and records
Social media platforms (when you connect your accounts)
Analytics and advertising networks
Background check and verification services
Professional references (for employment applications)

Through Automated Technologies

We automatically collect information through:

Cookies, web beacons, and similar tracking technologies
Server logs and analytics tools
Mobile device sensors and location services
Security monitoring systems

3. How We Use Personal Information

We process personal information based on the following lawful bases:

Service Delivery and Performance

Providing, maintaining, and improving our Services
Processing transactions and payments
Creating and managing user accounts
Providing customer support and technical assistance
Personalizing your experience with our Services

Business Operations

Internal research and development
Quality assurance and testing
Business analytics and performance measurement
Inventory and resource management
Financial reporting and accounting

Marketing and Communications

Sending promotional materials and service updates
Conducting market research and surveys
Personalizing advertisements and content
Managing loyalty programs and promotions

Legal and Security Purposes

Complying with legal obligations and regulatory requirements
Protecting against fraud, security threats, and illegal activities
Enforcing our terms of service and policies
Responding to legal requests and court orders
Conducting investigations and audits

Employment Processing

Reviewing job applications and conducting interviews
Performing background checks and reference verification
Conducting drug screenings where legally required
Managing employee onboarding and training
Maintaining employment records and compliance documentation

Processing payroll benefits administration

4. How We Disclose Personal Information

Background Check and Verification Services

We share information with third-party service providers who assist us with:

Technology infrastructure and hosting services
Payment processing and financial services
Marketing and advertising platforms
Analytics and data processing
Customer support and communication tools
Background check, drug screening, and employment verification services

Affiliates and Subsidiaries

We may share information within our corporate family for:

Coordinated service delivery
Joint marketing initiatives
Shared business operations
Consolidated reporting and analytics

Business Partners

We may share information with trusted partners for:

Joint service offerings
Referral programs
Co-marketing activities
Integrated service delivery

Legal and Safety Disclosures

We may disclose information when required to:

Comply with laws, regulations, or legal processes
Respond to government requests or court orders
Investigate potential violations of our terms
Protect against fraud, security threats, or illegal activity
Safeguard the rights, property, or safety of our company, users, or the public

Business Transactions

In connection with mergers, acquisitions, or other corporate transactions, we may transfer personal information to:

Potential or actual acquirers
Professional advisors (lawyers, accountants, consultants)
Due diligence teams
Successor entities

5. Cookies and Tracking Technologies

We use various technologies to collect information:

Types of Technologies

Cookies: Small data files stored on your device
Web Beacons: Invisible images that track email opens and website visits
Pixel Tags: Code that collects usage information
Local Storage: Browser-based storage for user preferences
Analytics Tools: Services that help us understand website usage

Third-Party Services

Google Analytics: For website traffic analysis
Google Ads: For advertising and remarketing
Social Media Plugins: For social sharing functionality

Your Choices

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled. To opt out of Google Analytics, visit: Google Analytics Opt-out.

6. Data Retention

We retain personal information:

Service Data: For the duration of your relationship with us plus 7 years for business records
Marketing Data: Until you opt out or 3 years of inactivity
Employment Data: 3 years for applicants, duration of employment plus 7 years for employees
Legal Compliance: As required by applicable laws and regulations
Security Logs: Up to 2 years for fraud prevention and security monitoring

7. Data Security

We implement appropriate technical and organizational measures, including:

Encryption of data in transit and at rest
Access controls and authentication systems
Regular security assessments and monitoring
Employee training on data protection
Incident response and recovery procedures

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Our services are primarily hosted in the United States. If you are located outside the U.S., your information will be transferred to and processed in the United States. We implement appropriate safeguards for international transfers, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions where applicable
Other legally recognized transfer mechanisms

9. Health Information and Privacy Protections

Non-Medical Homecare Services

While Friendly Care LLC provides non-medical homecare services and is not typically HIPAA covered entity, we recognize that:

We may receive limited health information to coordinate appropriate care services
Client trust requires strong privacy protections for health-related information
We voluntarily implement privacy safeguards similar to healthcare industry standards

Health Information Safeguards

For any health-related information we receive:

Access is limited to authorized personnel who need the information for service delivery
Information is encrypted and stored securely
Sharing is limited to what is necessary for coordinating your care
Your may request restrictions on how we use or share health information
We maintain audit logs of who accesses your health information

Your Rights Regarding Health Information

For any health-related information we receive:

You have the right to

Request access to health information we maintain about you
Request corrections to inaccurate health information
Request restrictions on the use or disclosure of your health information
Request that we communicate with your through specific methods or locations
File a complaint if you believe your health information privacy rights have been violated.

10. Automated Decision-Making

We may use automated systems for:

Fraud detection and prevention
Customer service routing and response
Marketing personalization and targeting
Employment application initial screening and job matching
Service scheduling and coordination

Important notes about automated employment decisions:

Initial application screening may use automated keyword matching
Final hiring decisions always involve human review
You have the right to request human review of an automated employment decision
Automated systems are regularly audited for bias and fairness

You have the right to request human review of automated decisions that significantly affect you. Offer guidance on protective measures you can take

11. Data Breach Notification

In the event of a data breach that poses a risk to your personal information, we will:

Notify affected individuals within 72 hours of discovery (or as required by applicable law)
Provide information about the nature of the breach
Describe the steps we are taking to address the incident
Offer guidance on protective measures you can take
Report to relevant authorities as required by law

12. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected information from a child under 13, we will promptly delete that information. Parents or guardians who believe their child has provided us with personal information should contact us at info@yourfriendlycare.com.

13. Third-Party Links

Our Services may contain links to third-party websites and services, including:

Job boards and employment websites
Healthcare resource websites
Social media platforms
Partner organization websites

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

14. Your Privacy Rights

Depending on your location, you may have the following rights:

General Rights

Access: Request information about how we process your personal data
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Receive a copy of your data in a portable format
Opt-Out: Withdraw consent or opt out of certain processing activities

Marketing Communications

To opt out of marketing emails:

Click the unsubscribe link in any email
Email us at info@yourfriendlycare.com
Update your preferences in your account settings

Employment-Related Communications

Job applicants and employees may receive:

Application status updates
Interview scheduling communications
Employment-related notifications
Required legal notices and policy updates

To opt out of non-essential employment communications, contact us at info@yourfriendlycare.com

15. State-Specific Privacy Rights

California Residents (CCPA/CPRA)

California residents have additional rights including:

Right to know what personal information we collect and how it's used
Right to delete personal information
Right to opt-out of the sale or sharing of personal information
Right to correct inaccurate personal information
Right to limit use of sensitive personal information
Right to non-discrimination for exercising privacy rights

Shine the Light Law: California residents may request information about third parties who received their personal information for direct marketing purposes.

Connecticut Residents (CTDPA)

Connecticut residents have rights including:

Right to confirm processing and access personal data
Right to correct inaccuracies in personal data
Right to delete personal data
Right to data portability
Right to opt-out of targeted advertising, sales, and profiling
Right to appeal decisions regarding privacy requests

Virginia Residents (VCDPA)

Virginia residents have similar rights to Connecticut residents, including access, correction, deletion, portability, and opt-out rights.

Other State Rights

We extend similar privacy protections to residents of all states and will comply with applicable state privacy laws as they are enacted.

How to Exercise State-Specific Rights

Submit requests to: info@yourfriendlycare.com

We will respond within:

California: 45 days (extendable by 45 days)
Connecticut: 45 days (extendable by 45 days)
Virginia: 45 days (extendable by 45 days)

Appeals Process

If we decline your request, you may appeal by:

Replying to our response email within 30 days
Providing additional information supporting your request
Contacting the relevant state attorney general if your appeal is denied

16. SMS Communications

Consent and Opt-In

By providing your mobile phone number and opting in, you consent to receive SMS messages from Friendly Care LLC including:

Service notifications and updates
Job posting alerts and hiring communications
Marketing messages and promotional offers
Important account or safety information

Message Frequency and Costs

Message frequency varies based on your selections and our business needs
Employment-related messages may be sent during active recruitment periods
Care coordination messages are sent as needed for service delivery
Standard message and data rates from your carrier apply
We are not responsible for carrier charges

Opt-Out Instructions

Reply "STOP" to any message to unsubscribe from all SMS communications
Reply "HELP" for customer support
Contact info@yourfriendlycare.com for additional assistance
Note: Opting out may affect our ability to coordinate care services or employment communications

Privacy Protection

Your mobile number is handled according to this Privacy Policy and is not sold to third parties for their marketing purposes.

17. Social Media

Internal Social Media Features

Features integrated into our website are governed by this Privacy Policy and our Terms of Use.

External Social Media Presence

Our presence on third-party platforms (Facebook, Twitter, LinkedIn, etc.) is governed by:

The platform's own privacy policy and terms of use
This Privacy Policy for information you provide directly to us
Public nature of social media communications

Employment-Related Social Media:

Job postings on social platforms are public information
We may review publicly available social media profiles during the hiring process
Professional social media interactions may be considered part of the application process

Content and Moderation

User comments reflect individual opinions, not those of Friendly Care LLC
We reserve the right to remove inappropriate content from our controlled pages
Report offensive content on third-party platforms using their reporting mechanisms
Report issues on our internal features to info@yourfriendlycare.com

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in our practices or services
Legal or regulatory requirements
Industry standards and best practices

Notification of Modifications

Material changes will be posted on our website with 30 days advance notice
We may also notify you via email or other direct communication methods
Continued use of our Services after changes become effective constitutes acceptance

Version History

We maintain records of significant changes to help you understand how our practices evolve over time.

19. Contact Us

Privacy Questions and Requests

Email: info@yourfriendlycare.com
Subject Line: Privacy Request

General Contact Information

Friendly Care LLC
Phone: (860)382-4625
Email: info@yourfriendlycare.com

Response Times

General inquiries: 5 business days
Privacy rights requests: 45 days (may be extended by an additional 45 days)
Employment-related privacy requests: 30 days
Urgent security matters: 24-48 hours

Additional Resources

Terms of Use: Terms of Use
Cookie Policy: Cookie Policy
Security Information: Security Information
Employment Information: Careers/Job Page

Notice to California Residents: This Privacy Policy serves as our CCPA notice at collection and describes our practices regarding the collection, use, and disclosure of personal information.

Notice to EU Residents: If you are located in the European Union, additional protections under the General Data Protection Regulation (GDPR) may apply. Please contact us for information about our lawful basis for processing and your rights under GDPR.

Notice to Job Applicants: Special privacy protections apply to employment-related information. We comply with all applicable employment laws regarding the collection, use, and retention of applicant and employee information.

Accessibility: This Privacy Policy is available in alternative formats upon request. Contact us at info@yourfriendlycare.com for assistance.

Friendly Care HCA:2329